Why does the Nurosym earpiece feel painful or stop working properly, and what should I do?
Introduction
The Nurosym earpiece is designed to provide gentle, non-invasive stimulation during regular use. Occasionally, users may experience discomfort, such as painful sensations, or notice inconsistent device performance. This article outlines the common causes of these issues, troubleshooting steps, and when to consider earpiece replacement.
Common Causes of Earpiece Issues
Wear and Tear: The Nurosym earpiece is a consumable component subject to regular wear over time. Deterioration may lead to functionality issues or discomfort during use.
Incorrect Usage or Malfunctions: Device discomfort can result from worn cables, poor electrode positioning, or loose connections. Troubleshooting these elements may resolve the problem.
Device Intensity Settings: The stimulation intensity may need adjustment to ensure a comfortable experience without overly strong sensations.
Troubleshooting Guide for Painful Shocks or Discomfort
Follow these steps to identify and resolve the issue:
Test Earpiece Consistency: - Place the gold plates of the earpiece on your little finger and gradually increase the device intensity. - If the current is uneven, this may indicate earpiece or cable wear.
Reset the Device: - Perform a factory reset by holding the power and minus (-) buttons together for 5 seconds while the device is ON. - The device should vibrate twice and flash, confirming the reset.
Inspect and Adjust: - Check electrode positioning, ensuring clean contact with the skin. - Inspect cables and connections for any visible wear or looseness.
Reduce Stimulation Intensity: - If the earpiece feels uncomfortable, lower the intensity to a level that feels pleasant.
When to Replace the Earpiece
If the issue persists even after completing all troubleshooting steps, the earpiece may need replacement due to wear and tear. Replacement earpieces are available for purchase through the Nurosym Accessories Store. Replacing the earpiece ensures consistent performance and a comfortable user experience.
If you are within the six-month warranty, feel free to reach out via our support widget to be given a free replacement.
Important Note
The Nurosym earpiece is engineered for durability, and uncomfortable shocks or dysfunctional performance are uncommon during standard use. Proactive maintenance, such as cleaning the skin before use and inspecting cables, can extend its lifespan.
Related Topics
If you have further questions, feel free to contact the Nuropod Care Team.