Can I Cancel My Order After It Has Shipped, Been Delivered, or Picked Up by the Courier?
When it comes to order cancellations, once your order progresses beyond certain stages in the fulfillment process, cancellations are no longer possible. However, solutions are available based on the stage of your order: shipped, delivered, or picked up by the courier. Here's what you need to know:
If your order has not yet shipped, you can cancel it by submitting a cancellation request promptly after placing the order. Once confirmed, your refund will be processed back to your original payment method.
Orders That Have Shipped
Once your order leaves the warehouse and is handed over to the courier, it cannot be canceled while in transit. If your order has already shipped:
Cancelling an Order Before Shipping
If your order has not yet shipped, follow these steps to cancel it efficiently:
Submit a cancellation request as soon as possible after placing the order.
Upon confirmation of the cancellation, a refund will be issued to your original payment method.
A confirmation email will be sent once your refund is processed.
Refuse Delivery: If the courier would allow, you may refuse to accept the package when it arrives. The courier will automatically return the package to us.
Initiate a Return: If you accept the package, you can initiate a return under our standard return policy. Simply follow the return process outlined in your order confirmation email or contact customer support for step-by-step assistance. Ensure you complete any necessary Returns Form and send the item to the return address provided. Further information, including next steps, will be shared via email.
This ensures that you can still manage unwanted items even if in-transit cancellations are unavailable.
Orders That Have Been Delivered
Once your order is delivered, cancellations are no longer possible. However, you can initiate a return for items you no longer wish to keep. Simply refer to the return instructions provided with your order or contact customer support for help with processing your return. Refunds will be issued in accordance with the return and refund policy. This may involve filling out a Returns Form and mailing the item to a specified return address. Additional details will be shared via email to guide you through the process.
What Are My Next Steps If Cancellation Isn't Possible?
Remember, no matter the stage your order is currently in:
Refusing the delivery is a quick way to avoid extra return logistics if the package is in transit - however, this is subject to courier approval.
Returning the item after it’s delivered ensures you're refunded in case you no longer need the product.
For further questions or assistance with the return process, our support team is here to help.